The Mochikichi Subscription Box is a special box filled with specially selected, delicious Mochikichi gourmet rice crackers. If you subscribe to one of our plans, you will receive a new Mochikichi Subscription Box for you to taste and savor each month. We carefully curate the box contents each month to ensure a good balance of flavors and textures for you to enjoy.

We can ship to the following countries: United States (59 out of 62 states), Argentina, Australia, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Finland, France, Germany, Greece, Honduras, Hong Kong SAR of the People's Republic of China, India, Indonesia, Italy, Jordan, Liechtenstein, Macao Special Administrative Region of China, Malaysia, Mexico, Morocco, Nepal, Netherlands, New Caledonia, New Zealand, Panama, Peru, Philippines, Romania, Singapore, South Africa, South Korea, Spain, Sri Lanka, Switzerland , Taiwan, Thailand, Turkey, United Kingdom, Vietnam

We ship all Mochikichi Subscription Boxes using the registered Air Parcel or the Express Mail Service (EMS) provided by Japan Post.

There is no additional cost for shipping. Shipping is included in the subscription fee for all Mochikichi Subscription Box plans.

Mochikichi Subscription Boxes are shipped once a month. Your first box will be shipped the following month after your order. For example, if you order a box subscription on January first, you will receive your first box shipment in February.

All Mochikichi Subscription Boxes are shipped direct from our factory located in Nogata city, Fukuoka, JAPAN.

It will take around a week for the Mochikichi Subscription Box to arrive.

The dimensions of the Mochikichi Subscription Box are 268mm x 290mm x 78mm (10.55in x 11.42in x 3.07in).

The Mochikichi Subscription Box contains a special handselected assortment of Mochikichi gourmet rice crackers and snacks. Each box includes 20-25 packets and pouches, each of which contains a single large-sized, or multiple small-sized, gourmet rice crackers. The contents of the box change each month.
Examples of different flavors offered include crispy soy sauce, chocolate covered almond, nori wrapped wasabi, sping onion with miso, crunchy black bean, fried sweet-chili prawn, and many, many more!
Inside the box there will also be an English explanation describing the taste and characteristics of each cracker.

Your first billing will occur at the time you complete your purchase during checkout. You will also be billed whenever you subscription renews, which will be every 1, 6, or 12 months from the original purchase date depending on your subscription plan.

If your Mochikichi Subscription Box arrives damaged, please contact us at international-info@mochikichi.co.jp. Depending on the circumstances and/or the condition of the products, we may be able to provide you with store credit or a replacement shipment.

If your Mochikichi Subscription Box is taking too long to deliver, please contact us at international-info@mochikichi.co.jp. We track all our shipments using Japan Post's EMS tracking service and will try to help you locate your box.

Due to limited inventory we cannot customize the contents of your Mochikichi Subscription Box, even for dietary or food allergy related reasons. We include explations for each cracker flavor, including allergen information, with all our Mochikichi Subscription Boxes. If you have allergies or personal health concerns please read the allergen information before consuming any of our products.

You can easily deactivate your subscription at anytime using your Shopify account. However, keep in mind that deactivations will not be processed for the current month but for the following month.
For example, if you are on the 1 month subscription plan and you submit a request to deactivate on May 1st, you will still receive and be charged for a shipment for May. Likewise, if you are on the 1 month subscription plan and you deactivate on April 30th you will not receive or be charged for a shipment in May.
Also, please bear in mind that deactivation only stops future renewals. It does not stop shipments for any active subscription plans you may already have. Subscription renewals are non-refundable and we do not accept returned orders/items. Please deactivate your subscription prior to the plan renewal date if you do not wish to be charged for future box subscriptions.

If you are on the 1 month subscription plan you can skip a shipment easily using the subscription management options in your Shopify account. From there you can select the calendar date that you would like your next subscription renewal to be processed on. Please keep in mind that shipments for the current month cannot be skipped.
If you are on the 6 month or 12 month subscription plan and would like to skip a month, please contact us at international-info@mochikichi.co.jp for help.